Shipping policy

Thank you for visiting and shopping at Zivy! Below are the terms and conditions that constitute our Shipping Policy.

1. Free Pan-India Shipping

We are happy to offer 100% FREE Shipping on all prepaid orders across India with no minimum order value required!

2. Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding Sundays and public holidays) after receiving your payment confirmation.
  • You will receive a notification with a tracking link as soon as your order is dispatched.

3. Payment Terms

  • We do not offer Cash on Delivery (COD). All orders must be fully paid online via our secure checkout using UPI, Debit/Credit Cards, Net Banking, or Digital Wallets before dispatch.

4. Estimated Delivery Times

We partner with top courier services across India (including Delhivery, Bluedart, and Shiprocket) to ensure fast and safe delivery of your Jewellery.

Destination Estimated Delivery Time Shipping Fee
Metro Cities 2 – 4 Business Days FREE
Rest of India 4 – 6 Business Days FREE

Note: Delivery timelines are estimates and may occasionally experience minor delays during national holidays, peak festive seasons, or extreme weather conditions.

5. Shipment Tracking

Once your parcel is dispatched, you will receive a tracking link via SMS, Email, or WhatsApp. You can click the link to check the live status of your shipment at any time.

6. Incorrect Address or Failed Delivery

  • Please ensure that your delivery address, pincode, and phone number are entered accurately during checkout.
  • If a delivery attempt fails due to an incorrect address, incomplete details, or an unreachable contact number, and the parcel is returned to our warehouse, a re-shipping fee will apply to dispatch the package again.

7. Damaged or Missing Parcels

If your parcel arrives with physical damage or tampered outer packaging, please record a clear unboxing video while opening the parcel and notify us within 48 hours as per our Refund Policy.

8. Contact Us

If you have any questions about your shipment or need help tracking your order, reach out to us:

  • Email: zivyaccessories@gmail.com
  • WhatsApp: +91 7208077227
  • Support Hours: Monday – Saturday (10:00 AM – 7:00 PM IST)