Contact information

At Zivy, we are committed to providing you with the best shopping experience and support. Whether you have a question about your order, need assistance with product recommendations, or need help with a return claim, our support team is here for you.

1. How to Reach Us

You can contact our customer support team through any of the following channels:

• Email Support: zivyaccessories@gmail.com For order queries, cancellations, or damage claims. Expected response time: 24–48 business hours)
• WhatsApp / Phone Support: +91 7208077227 (For quick updates and order assistance)
• Instagram DM: @shozivy (For style guidance and product inquiries)

2. Customer Support Hours

Our support team is available during the following hours:

• Monday to Saturday: 10:00 AM – 7:00 PM IST
• Sunday & Public Holidays: Closed (Messages received on holidays will be addressed on the next business day)

3. Registered Business Details

For legal, regulatory, or business inquiries, please find our registered entity details below:

• Brand Name: Zivy
• Operating Address: Ghansoli, Sector 16, Navi Mumbai - 400701
• Grievance / Contact Officer: Sushil Pawar