Refund policy

Thank you for shopping at Zivy!

Because our jewellery items are intimate lifestyle accessories, we do not accept returns or exchanges unless the product arrives damaged, defective, or incorrect.

Please read the guidelines below carefully before placing your order.

1. Damaged or Defective Items Only

We inspect all pieces (earrings, bracelets, and sets) before dispatch to ensure top quality.

We will only replace or refund an item if:

  • The item arrived physically broken or damaged during transit.
  • The item sent to you is incorrect or missing from your package.

Note: We do not accept returns or refunds for change of mind, improper handling/care, or incorrect address submissions by the customer.

2. How to File a Damage Claim

If you receive a damaged or incorrect package, you must notify us within 48 hours of delivery:

  1. Email Us: Send an email to zivyaccessories@gmail.com or message us on WhatsApp at +91 7208077227.

  2. Provide Order Details: Include your Order ID and Full Name.

  3. Attach Video/Photo Proof: You must provide a clear unboxing video (showing the sealed package being opened) or high-resolution photos clearly showing the damaged item.

Claims submitted after 48 hours of delivery or without unboxing proof will not be eligible for replacement or refund.

3. Resolution Options

Once your damage claim is verified and approved by our team, we will offer one of the following solutions:

  • Free Replacement: We will ship a brand-new replacement item to you at no additional cost.
  • Store Credit: We will issue a digital gift card/discount code for the full purchase value.
  • Full Refund: If the item is out of stock, we will issue a full refund back to your original payment method within 5 - 7 business days.

4. Questions & Support

If you have any questions regarding your order or our policy, please contact us at:

  • Email: zivyaccessories@gmail.com
  • Instagram DM: @shopZivy
  • Support Hours: Monday – Saturday (10:00 AM – 7:00 PM IST)